Shipping Information

Where’s my order?

Your order goes through the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Shipment Confirmation and Delivery Status Notification.

1. Order Confirmation
2. Shipment Confirmation
3. Order Delivery Status Notifications

How long does it take to receive my order, and how much will it cost to ship?

  • Processing Time: All orders are processed within 3 – 5 business days. It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it and ship out.
  • Shipping Time: You will receive your order from 7-15 business days for Standard Shipping, 3-10 business days for Expedited Shipping from the date that it is shipped out, not the date when the order is placed.
    If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
  • Shipping Cost:
    – Your shipping fee will be calculated at checkout after you enter your shipping address.
    – Order over $120 USD for our FREE STANDARD SHIPPING.

Tracking

Once your order has left our warehouse you will receive a shipment confirmation email with a tracking number. Orders may ship in multiple packages. If you have your tracking number from the shipment confirmation email, you can enter it here to track your order.

Tracking updates may take a few days, depending on the shipping courier. This is a normal part of the process, so there’s no need to worry. Your package is in transit, and the tracking information will be updated shortly.

Return & Replacement Policy

Currently, there is NO return policy for change of mind or errors you made in your order. We only accept returns or exchanges for the item you purchased is defective within 30 days of the date of delivery. (Please check our Refund & Replacement Policy).

If you have any questions about the delivery and shipment or your order, please contact us via [email protected].