FAQs – FREQUENTLY ASKED QUESTIONS

PLACING AN ORDER

1. How can I place an order? 

   In order to make a purchase on our shop, follow these steps :Step 1: Select the item(s) that you wish to purchase on our website
   Step 2: Complete all required options (color, size, personalized text…)
   Step 3: Click on the button “Add To Cart”
   Step 4: Review your shopping cart and click the button “Proceed To Checkout”
   Step 5: Fill in your personal data (contact information, shipping address), apply a discount code (if you have), choose shipping method and enter your payment method to complete purchasing.

   If the entire procedure is performed correctly, you’ll get a confirmation email with order number and a detailed description.

2. Why have I not received an order confirmation? 

   If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any email in your inbox.
   If you checked your Spam/Junk mailbox and still did not receive the confirmation e-mail, we recommend you to Contact Us so we may investigate this for you.

3. Where can I find size guides?
   You’ll find a size guide in each product page.
   Please note that in the garment industry, it is common to see a minor variation in garment measurements. It means that there can sometimes be a small deviation (also known as tolerance) from the listed size guide measurements — up to 1 inch (2.54 cm). This type of minor deviation may happen, and the product is not considered to be defective due to that.
   That being said, if the size deviation of your received garment is more than that, please get in touch with our support team via Contact us
4. Where does Gifnestbuys ship from?While we print a portion of our products at our US facilities, we also operating with several fulfillment centers around the world (EU, UK, Australia, and Asia) to offer our shoppers a greater variety of merchandise.
   We only work with vendors who abide by our strict quality control guidelines and standards. We hope you love the final product as much as we do!
5. Does Gifnestbuys send receipts with package?
   
   We do not include receipts of orders on packages. We just include the shipping label to show the tracking number and shipping address.
   All invoice details can be accessed through your account under the “Order History” if needed for future reference. Once the order is successfully placed, the invoice will then be sent to the email address on file.

MODIFY / CANCEL ORDER

1. I would like to modify/cancel my order? 

   Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified.
   If you’d like to change your order, please reply to the order confirmation email or Contact Us so we may update it for you.
   

PAYMENTS

1. Why was I charged an international fee for my order?
   
   It’s possible you may be charged an international transaction fee by your bank as our payment gateway was registered outside of your country. This charge comes directly from your bank and is out of our control.
2. Why is my card getting declined?
   There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.

   Insufficient funds

   Check the funds available in your bank account.

   Card is expired

   Check the expiry date shown on your credit or debit card.

   Withdrawal limit exceeded

   You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

   Card is blocked

   Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

   A technical error occurred

   Please retry the process at a later time.

   Bank declined the transaction

   Please contact your bank for more information.

3. Why am I being double-charged?
   If you detect two charges on your bank account for the same amount, please verify if you have received two order confirmations in your inbox.

   In case you only wanted to purchase one, please contact us providing the order number you want to cancel and we will proceed with the reimbursement.

   If no duplicate order placed, please do not worry, we only deduct once and the other payment will not proceed. The double charge that you see on your bank statement is most likely an authorization (pending charge), rather than a real charge. When making a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken. If this is the case, the authorization appears on your bank statement in addition to the real charge. The authorization should disappear from your bank statement within a month. we suggest that you wait for the release of the funds or contact your bank to check.

SHIPPING & DELIVERY

1. How much does shipping cost?Each order’s shipping cost is calculated during the checkout process. You can review the options and final shipping costs before completing your purchase in the store. The shipping carrier varies by country. The minimum shipping fee will be $5.95 for domestic order, $7.95 for international order.
2. When will my order process and ship?
   At Gifnestbuys, we work around the clock to get your products delivered as soon as possible. We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

   Order processing often take 3-5 business days then Shipping may take 7-15 business days more (depends on your location). During peak seasons or sale events such as Black Friday, Christmas, and New Year, delivery dates may experience delays of 1-2 weeks.

   You will receive a shipment confirmation when your order has been dispatched from our warehouse. The email contains your tracking number and a link where you can follow the progress. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.

   Please allow 5-7 days for the carrier to scan your package into their system.
3. My tracking number doesn’t work, what should I do?
   
   If your tracking number is not working, it may be because the shipping carrier’s system hasn’t updated yet or the package was not scanned right away. Please allow 3-5 days for your tracking number to update and check again. If after 5 days you are still experiencing problems, you can contact our support team via Contact Us.
4. The tracking information for my order hasn’t been updated in several days. Is there something wrong?
   Our postal service can take some time to scan packages into their mail stream and update the tracking information. Please allow 10-15 days for the carrier to scan your package into their system. Most carriers aren’t scanning packages and updating tracking events frequently.

   Here are some reasons behind tracking information may not be updated:

   – Holiday Rush

   – Delay on the part of the carrier

   – Weather Conditions

   – Package Not Scanned

   – Packages are not scanned at intermediary stops

   If it hasn’t been updated for 15 – 20 days, please contact our support team via Contact Us and one of our agents will assist you right away.

5. I’ve moved and tried using the forwarding service to my new address but I did not receive it?
   Please keep in mind that if a forwarding service has been used, we have no control over the shipping progress.

   We will not be liable for any damage, defect, or loss that occurs.

   We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.

   We highly suggest personally contact the post office as well to check for updates regarding your initial request to them. Please contact the local post office with your tracking number to check.

6. What should I do if my package is lost in-transit? It’s been a while since the tracking was last updated.
   We’ve been noticing that most carriers (USPS, DHL eCommerce, UPS, etc) aren’t scanning packages as frequently as they normally do. Some packages will appear to be stuck in a single location for multiple days and then suddenly deliver on time to the customer, others don’t show any movement in-transit until the order is delivery. This can understandably be a bit confusing and frustrating.

   If the tracking information on your package is incorrect (for example showing a destination that is not en route to you), or it hasn’t been updated in more than 20 days, it is possible that your package is lost. Please Contact Us with the detail of your order and one of our agents will assist you right away.

7. My order shows it is being returned to sender, what now?
   If an item could not be delivered for any reason, the item would be sent back to the indicated return address.

   The following are common reasons for items returned to sender:

   – The address does not exist or is incorrect

   – The addressee has moved without providing a forwarding address

   – The item is refused by the addressee

   Please recheck your shipping address in the confirmation email before reaching out to us:

   – If the shipping address is correct, please Contact Us and we’ll do our best to get this sorted for you.

   – If the shipping address is incorrect, we request a re-shipping fee to resend your order.

8. The tracking shows my order as being delivered, but I haven’t received it?
   We’re sorry to hear that you haven’t received your order.

   So we can look into this for you please make sure you’ve done the following:

   – Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards, Exterior doors and any locations where the package could be placed.

   – Check your mailbox again as some packages come separately from your regular mail.

   – Check with others in your house that may have accepted it.

   – If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.

   – In rare cases, package may show as ‘delivered’ but could take additional 24 hours.

   If you still can’t find your parcel please Contact Us asap with your order information, including order number, email and shipping address and one of our agents will assist you right away.

ORDER ISSUES

1. I’ve received someone else’s order by mistake.
   We’re very sorry to hear that there’s been a mix-up. Please get in touch with our support team Contact Us with your order number and pictures of the following:

   – Incorrect item
   – The received package’s cover including the detailed shipping label
   – Packaging (please keep the packaging until our support team resolves the issue)
   – Shipping label showing the tracking number

   Once you’ve sent this information to our support team, we will send you a replacement or refund your order.

2. My order arrived damaged/broken/defective.We’re sorry you received a parcel with damaged/broken/defective items! We pride ourselves on using good-quality packing materials to keep things protected, but we can’t always control what happens in transit. Let us know by contacting our support team via Contact Us with photos of your order and the received package’s cover including the detailed shipping label, we’ll do our best to get this sorted for you.
3. I am missing items from my order.Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments.

   If your missing item was shipped from a different fulfillment location, it may still be in-transit to you.

   If you are not able to locate an additional shipment and you are still missing items, please get in touch with our support team Contact Us with photos of the items you received and the received package’s cover including the detailed shipping label.

4. I received the items that are not as described.
   If the item you received arrived doesn’t match the description, you should follow the steps below:

   – Compare the items you received to the description on the product detail page. Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor’s display.

   – If your items are still significantly different compared to the photos or description, please contact our support team Contact Us with photos of the items you received and the received package’s cover including the detailed shipping label to best assist you.

5. Why was my order shipped separately?
   We will do partial shipping for your order in the following conditions:

   – Items are in different warehouses.

   – Different item preparing time.

   – Weight limit of custom or courier.

   All items are custom printed and shipped from our print locations around the world. In case products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately. Items that are shipped separately will not be charged for additional shipping. You’ll receive a shipping notification for each shipment in your order.